- Guide customers from day one to confident daily use: Define practical workflows and lead live onboarding so customers learn the right setup for their use case, not just features.
- Unblock and move fast when it matters: When messages are not enough, jump on Zoom, Google Meet, or calls to troubleshoot live and keep customers progressing.
- Turn daily issues into product insight: Look across tickets, calls, Slack, and Discord to spot patterns and explain what users struggle with, what they expect, and what needs to improve.
- Create clarity for engineering and product: Write clear, well-structured issue summaries with context and impact so fixes can happen faster.
- Level up the team through continuous improvement: Use downtime to test new features, verify fixes, explore new products, devices, and workflows, and upgrade docs/templates so onboarding and troubleshooting get faster over time.
- Fresh graduate to 2 years of customer-facing experience.
- Naturally curious, enjoys learning how products, systems, and workflows actually work.
- Enjoys solving real-world problems and seeing visible impact quickly.
- Takes ownership, stays proactive.
- Thinks outside the box and uses AI tools wisely to explore faster, work smarter, and solve problems better.
- Communicates clearly, stays organized, and prioritizes outcomes over activity.
- English level: TOEIC 750+ or equivalent.
QUYỀN LỢI
- 13th month and productivity bonus
- Shift allowance and salary review every 6 months
- Structured onboarding, continuous training, and career development
- English training programs and opportunity for overseas training
- Healthcare and 24/24 personal accident insurance
- Modern office with free snacks, drinks, parking, and sport clubs
- Yearly outing
- Monday to Friday with flexible working hours
THÔNG TIN LIÊN HỆ
- Vui lòng gửi hồ sơ trực tiếp qua email: hazel.nguyen@optisigns.com
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