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Job Benefit

  • Laptop
  • Allowances
  • Incentive bonus
  • Training & Development

Job Description

 

  • Help members, families, and providers understand healthcare benefits and plans, explaining them clearly via phone, email, or in person.
  • Solve members‘ issues by finding the cause and explaining the solution. Escalate complex problems to management when needed.
  • Participate in calls to help retain members.
  • Follow policies and suggest improvements for smoother operations, actively engaging in meetings and training.
  • Comply with all healthcare regulations and maintain confidentiality.
  • Accurately document member interactions in the system.
  • Be open to regular feedback and coaching for improvement.
  • Perform other tasks as needed. This position involves direct interaction with clients in the US, requiring work hours to align with the US time zone - 10:00PM – 7:00AM (Vietnam time), Monday through Sunday.
  • You will be scheduled for 9-hour shifts (break time included), working 5 days per week, with two days off each week.
  • Public holidays will follow the US calendar.

Job Requirement

  • Strong proficiency in spoken and written English, with a particular emphasis on verbal communication.
  • 2+ years of customer service experience preferred.
  • Experience in healthcare management or call center settings is highly valued.

​QUYỀN LỢI

  • Attractive salary (including base salary, night shift allowance, and other allowances such as transportation and phone).
  • Other bonuses: project completion bonus for excellent performance, and responsibility allowance if selected as Deputy Team Lead.
  • Opportunities to convert to a full-time position after completing the project.

THÔNG TIN LIÊN HỆ

- Vui lòng gửi hồ sơ trực tiếp qua Email: young.nguyen@innovatureinc.com

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