• Gather information to fully understand agent requests and present options to meet their needs.
• Identify and take action to up-sell and promote all TOI destinations, Tailored Experiences and partner products.
• Take ownership of and monitor individual sales process and follow up with agents to increase booking conversion.
• Liaison with Product and Reservations departments to ensure feasibility of options.
• Prepare proposals and quotes for SSM agents or direct clients up to 80% of each day.
• Negotiate fees and changes with agents (where necessary) to gain agreement.
• Send final confirmation and any travel documents or vouchers to agents.
• Report any errors regarding information on TourPlan to Supervisor.
• Co-ordinate with Product Department to update content and tariffs.
• Send individual booking invoices to agents or direct clients when bookings are confirmed.
• Work with operations or reservations to help solve problems for clients on the ground when required.
• Maintain relationships with retail travel agents by ensuring personal service is optimized.
• Excellent written and spoken English & Spanish
• Thorough understanding of MS Office (Excel, Word, PowerPoint etc.)
• Knowledge of tourism, geography, foreign cultures
QUYỀN LỢI
• Competitive salary
• Comprehensive training and professional development opportunities.
• Full social, health, and unemployment insurance according to Vietnam labor law.
• Annual health check-up
• 12 annual leave days plus public holidays, with the option to carry over unused leave.
THÔNG TIN LIÊN HỆ
- Mr. Trần Thiện Thảo – Phòng Nhân sự
Điện thoại: 028 35350455 – Ext 200 hoặc 0913 884450 (Zalo)
