Bosch Global Software Technologies VN tuyển dụng Customer service support (Japanese and English)

• Provides information and assistance to customers via inbound/ outbound calls/ emails;
• Answers, escalates and follows up all requests in order to ensure proper response and quality of service;
• Registers all details related to customer interactions in the database and contributes to the knowledge base development;
• Is the image of the company and follows the company's Internal Regulations, policies as well as the service's work instructions and processes;
• Fulfills additional assignments (for e.g. support for other colleagues/ countries / locations/ new services, including Customer Support
• Representative activities/ satisfaction surveys);
• Meets the service key performance indicators;
• Gets involved in the continuous development and improvement of processes and service;
• Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company;
• Fulfills any other tasks related to area of responsibility, as requested by direct superior.

• Language: English - advanced level, Japanese (N2 and above - advanced speaking and listening skills)
• Very good IT-skills (MS Office), SAP knowledge and accounting background are a plus;
• High sense of responsibility, patience, urgency and customer support;
• Capacity to organize and make decisions;
• Flexible and driven to solve customer's equests;
• Ability to work under pressure and good team engagement;
• Logical thinking and analysis abilities;
• Confident and willing to learn;
• Very good communication skills (empathy; active listener, persuasion etc.), positive attitude;
• Proactive and responsible in finalizing all assigned tasks;
• Willingness to work in shifts;
• Previous customer support experience is a plus.

​QUYỀN LỢI

• Working in one of the Best Places to Work in Vietnam and Top 30 of the Most Innovative Companies all over the world
• Join in a dynamic and fast-growing global company (English-speaking environment), with opportunity to work in global projects and being a part of innovation team contributing initiative ideas to the hi-tech world
• Onsite opportunities: short-term and long-term assignments in worldwide offices
• Engage in our diverse training programs which surely help strengthen both your personal and professionalism
• 13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal
• 100% offered salary and mandatory social insurances in 2-month probation
• 15++ days of annual leave + 1-day of birthday leave
• Premium health insurance for employee and 02 family members
• Flexible working time and working model
• Lunch and parking allowance
• Good benefits of company activities such as: football, badminton, yoga, Aerobic, team building…

​THÔNG TIN LIÊN HỆ

Liên hệ trực tiếp qua Email: Hoa.caokim@vn.bosch.com